02 December 2025

Systems Consultant (Support): An Interview with Jamie-Lee Arendse

Jamie-Lee Arendse shares insights into her role at Activitar, the challenges suppliers face, and how the support team ensures a seamless user experience.

Background & Inspiration

What initially drew you to the travel and tourism industry, and how did you find your way to Activitar?

I was drawn to the travel and tourism industry because of my love for adventure and the excitement of discovering new places and cultures. The idea of helping businesses thrive in such a dynamic sector really resonated with me. My journey to Activitar began when I saw the opportunity to join a company that not only supports businesses but also continuously innovates to improve tourism operations.

Can you share a fulfilling experience or achievement during your time at Activitar that has shaped your perspective on the company’s mission and goals?

I started early on during the company’s departmentalisation process, helping to build departments and establish work procedures. Looking back, I feel fulfilled and grateful to see how much the company has grown and improved over the years.

Core Values Alignment

Can you describe a specific instance where you’ve witnessed Activitar’s core values in action within the support team?

Recently, we held a conference where each member of the support team shared their ideas on how to enhance our department, systems, workflows, and more. It was inspiring to see how committed everyone is to improving our clients’ experience, a core value of the company.

Technical Expertise & Customer Support

What are some of the key challenges that suppliers face when using Activitar’s system, and how does your role help them navigate these challenges?

One common challenge is that clients don’t always understand how to use Activitar to its full potential or may not configure certain features to align with their business operations. This is where we step in. Through account reviews and responding to queries, we guide suppliers on how to use the system effectively to ensure smooth and efficient operations. We also encourage suggestions and questions that can help us further enhance the user experience.

How does Activitar ensure seamless support and system reliability for its suppliers?

We offer continuous support every day from 8 AM to 8 PM. Customers can reach us through our support hotline, email, or chat. To ensure system reliability, every new feature undergoes comprehensive testing and quality assurance by our product team, alongside continuous system monitoring.

What strategies do you use to provide effective support and maintain strong relationships with suppliers?

We review SLA reports on a biweekly basis to ensure we are meeting customer expectations and to identify areas where improvements may be needed.

System Optimisation & Innovation

How does Activitar differentiate itself from other booking and reservation systems in terms of technology and user experience?

Unlike other platforms, we offer resource management that controls capacity based on our clients’ operational needs. We also provide value-added services through efficient distribution to help businesses grow.

What improvements or innovations have you contributed to within Activitar’s support and system operations?

I have developed procedure documentation, step-by-step guides, and manuals to help clients navigate the system more effectively.

What role does automation and system integration play in ensuring a smooth experience for suppliers and customers?

Automation and system integration are essential for streamlining processes, improving efficiency, providing real-time information, and reducing errors for both suppliers and customers.

Collaboration & Team Dynamics

How do you foster collaboration between the support and development teams at Activitar?

We have a central point of contact within our product team, who facilitates communication between the support and development teams. Acting as an intermediary, they ensure the support team’s needs and priorities are clearly communicated. This streamlines processes, aligns goals, and strengthens collaboration to address challenges effectively.

What leadership qualities or approaches do you find most effective in supporting both your team and Activitar’s suppliers?

I believe communication is the most important leadership quality. Effective communication inspires and motivates teams, resolves conflicts efficiently, and allows for quick responses to new challenges. With clients, strong communication builds trust by keeping them informed and involved throughout the support process.

Future Outlook & Personal Connection

What are your long-term goals for your role at Activitar, and how do you envision the company’s technical support evolving in the future?

My long-term goal is to continually grow my system knowledge and experience so I can empower others who follow in my footsteps while progressing up the corporate ladder myself.

Outside of work, what activities or hobbies do you enjoy?

Outside of work, I enjoy spending time with friends, binge-watching shows, and exploring fashion and makeup.

To connect with Jamie-Lee Arendse - support@activitar.com